TERMS & CONDITIONS
Box and Ready – Last updated: 11 June 2025
Welcome to Box and Ready. By using our website, subscribing to our services, or placing an order, you agree to the terms below.
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1. Who We Are
Box and Ready is a UK-based subscription and home support service delivering curated household essentials and appliance care solutions across the United Kingdom.
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2. What We Offer
We provide:
• Monthly and quarterly subscription boxes of household essentials
• One-time product purchases via our online shop
• Appliance cleaning and minor home appliance care services (in selected areas)
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3. Subscriptions & Billing
• Subscriptions renew automatically unless cancelled before the next billing date
• Billing cycles are based on your selected plan (e.g. monthly or quarterly)
• You can pause, skip, or cancel anytime via your account or by emailing us
• Any promotions or trial offers will auto-renew at standard rates unless cancelled
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4. Delivery
• We deliver within the United Kingdom
• Orders are typically dispatched within 2–4 business days
• Delays due to weather, postal strikes, or courier issues may affect delivery times
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5. Returns & Refunds
• Unopened, unused items may be returned within 14 days of delivery
• You must contact us before sending a return
• Return shipping is at your expense unless the item was damaged or incorrect
• Refunds are processed within 7–10 business days to your original payment method
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6. Appliance Services (If Applicable)
• Services are provided by vetted technicians or partner providers
• You may reschedule up to 24 hours before your appointment
• Last-minute cancellations may not be eligible for refund
• We are not liable for pre-existing appliance issues or misuse
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7. Your Information
We handle your personal data in accordance with UK GDPR. Please read our Privacy Policy to understand how your data is collected and used.
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8. Acceptable Use
You agree not to use our website for any unlawful or fraudulent purpose, or to disrupt our services.
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9. Changes to These Terms
We may update these terms from time to time. Updates will be posted on this page. Continued use of the service means you accept the latest version.
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10. Payment Methods
We accept secure online payments via:
• Debit cards (Visa Debit, Mastercard Debit, Maestro)
• Credit cards (Visa, Mastercard, American Express)
• Apple Pay and Google Pay (where supported)
• Direct Debit (for select subscription plans)
All payments are processed securely by Stripe, our payment provider. We do not store your card details.
Recurring subscriptions will be billed automatically unless cancelled in advance.
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11. Contact Us
Questions? We’re here to help.
📧 Email : support@boxandready.co.uk
📞 Phone : +44 7737241635