REFUND POLICY

Box and Ready – Last updated: 11 June 2025

We want you to feel confident shopping with Box and Ready. This Refund & Returns Policy outlines how we handle returns, exchanges, and refunds for subscription boxes, one-time purchases, and any related services.

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1. Returns Eligibility

You are eligible for a return or exchange if:
• The item is unused, unopened, and in its original packaging
• You request the return within 14 days of delivery
• The item was damaged, incorrect, or faulty on arrival

We reserve the right to refuse returns that do not meet these conditions.

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2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-refundable unless faulty:
• Opened cleaning products or toiletries
• Consumables like tissues, soaps, or similar essentials
• Any item marked as “Final Sale” at checkout

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3. Refund Process

If approved, your refund will:
• Be issued to your original payment method
• Be processed within 7–10 business days of receiving the returned item
• Exclude shipping costs (unless the item was faulty or sent in error)

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4. Subscription Boxes

You may cancel your subscription anytime before your next billing cycle.
Refunds for already-processed boxes are considered only if:
• The box was never received
• The contents arrived damaged
• You notify us within 7 days of delivery

Partial refunds or credit may be issued at our discretion.

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5. Service-Based Bookings (e.g. Appliance Support)
• Appointments can be cancelled or rescheduled up to 24 hours in advance
• Missed or last-minute cancellations may not be eligible for a refund
• If our technician is late or unable to complete the service, a full or partial refund will be offered

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6. How to Request a Return or Refund

To request a return, refund, or exchange, email us at:
📧 Email: support@boxandready.co.uk
Include your order number, details of the issue, and photos if applicable.

You can also contact us on: 📞 Phone: +44 7737241635  
(Available Monday to Friday 9:00 AM -5:00 PM)
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